Terms of Service

Learning Bridge LTD is a company registered in England and Wales. We operate the tutoring platform currently trading as Mr Moussally, an online marketplace connecting students — from primary school (Years 1–6) through GCSE, IGCSE and A-level — with independent, qualified UK teachers.

All tutors on the platform hold a recognised UK teaching qualification (QTS, PGCE, BEd, or equivalent). Every teacher holds a current criminal-record check before their first lesson — an Enhanced DBS certificate in the UK or, for a teacher who lives outside the UK and so cannot obtain one, the equivalent police-clearance or good-conduct check in their country of residence. Tutors are vetted and approved by Learning Bridge for their teaching and their suitability before they deliver their first session.

The teacher provides the tuition. We find them, check them, list them, take your booking and handle the payment. When you book a lesson, your contract for that lesson is with the teacher who delivers it. Learning Bridge acts as that teacher's agent for arranging the booking and collecting payment.

In practice this changes very little about how you use the platform. You pay us once, and that payment settles what you owe the teacher — you will never be asked to pay twice, and you never have to arrange money with a teacher directly. We hold the cancellation policy in section 6 and we administer refunds on the teacher's behalf, so you deal with one place rather than chasing an individual. The one exception is a lesson marked “Organised outside the platform”, which only a teacher who invited you may arrange and which you pay the teacher for directly (section 5A).

What it means for responsibility is this. The teacher is responsible for the lesson itself — for delivering it, for its quality, and for their own professional conduct and for any insurance they choose to hold. We do not require teachers to hold insurance and we hold none covering their lessons. We are responsible for our own service — for who we choose to list and the checks we say we carry out; for every payment that passes through us, including charges and refunds; for the personal data we hold about you, as its data controller (see our Privacy Policy); and for the booking, payment and progress-tracking systems working properly. Section 10 sets out the limits of that.

Every teacher on the platform is a self-employed independent contractor, not an employee of Learning Bridge, and each is separately responsible for their own position under the law of the country they teach from. That is set out in our tutor terms.

Learning Bridge is a digital marketplace connecting students with independent educational contractors. It is not a school or other educational institution: the lessons are supplied by the independent teachers themselves.

Each account is personal and non-transferable. You are responsible for keeping your login details secure.

• Accounts are by invitation only. To sign up as a student or a parent you need an invite code, from us or from a teacher on the platform.
• Students of any age may create their own account with an invite code. If you are under 18, please ask a parent or guardian to read these terms with you.
• A parent or guardian can add a younger child from their own account instead, and look after that child’s login for them; the child then signs in with a username, with no email address needed.
• You must provide accurate information when registering. Accounts created with false information may be suspended.
• You must be at least 18 years old to create a parent or tutor account.
• One parent account may be linked to several children.
• If you join using a teacher's invite link or code, we record which teacher invited you, and that teacher is linked to your child for the subjects they teach (see our Privacy Policy).

Through the platform you can access:

• Free revision resources — notes and practice questions, free of charge. Our revision notes are written with the help of AI and reviewed by a teacher. Our practice questions are questions from past exam papers.
• Group sessions and courses — live small-group tuition delivered online by the teacher running the course, bookable via the platform.
• Private 1-to-1 lessons — individual sessions delivered by, and booked directly with, a named teacher via their availability calendar. Lessons are online, or face to face where the teacher offers it; the booking says which.
• Progress tracking — a dashboard showing parents and students which topics have been covered, what is in progress, and what is still to come.

Session availability, pricing, and subject coverage may change over time. We will always give registered users reasonable notice of significant changes.

Revision notes and practice questions on this platform are free and will remain free. We will never charge for access to existing free content.

Free content is for personal study use only. You may not distribute, reproduce, or publish it elsewhere without written permission from Learning Bridge LTD.

Payments are processed securely through Stripe. By booking a paid session, you authorise us to store your payment method via Stripe and charge it automatically for the lessons you book, at the times set out below. We collect that payment on your teacher's behalf and keep a commission for the platform service; paying us settles what you owe the teacher for that lesson in full.

• When private lessons are charged. When you approve a booking you save a card with Stripe. For private lessons, your saved card is charged the day before each lesson, at about 4:00am UK time (5:00am during British Summer Time) (or straight away if the lesson starts within 24 hours). We email you a reminder with the amount the morning before that charge; for a lesson booked less than two days ahead, your booking confirmation is that reminder.
• Paying for a block of lessons up front — where your teacher offers it. Your teacher may offer a booking of several lessons paid in one payment. Before you pay you are shown the total, the number of lessons and the price of each lesson, and the full amount is taken in one charge when you approve the booking; those lessons are not charged again. Each lesson is priced at the total divided by the number of lessons (any rounding difference sits in the last lesson). Paying up front does not reduce your cancellation rights: each lesson in the block can be cancelled and refunded under section 6 exactly as if you had paid for it on its own.
• A lesson your teacher books as free is genuinely free: no card is needed and nothing is charged, by us or by the teacher.
• For group course enrolments, payment terms are shown at the point of booking.
• Currency. All prices shown include VAT where applicable. Each booking has one price in one currency, fixed when the booking is made and shown to you before you pay — that is the exact amount your card is charged for every lesson in the booking, whatever the exchange rate does later. A booking starts in the currency of the country on your account: UAE dirhams (AED) for families in the UAE, pounds sterling (GBP) for everyone else; your teacher can change it if you agree a different currency. Around the site, prices may be shown in pounds with an approximate AED figure underneath for information; the amount you are charged is the one on your booking.
• If a payment is declined. If your card is declined when we try to charge for a lesson, we email you. The lesson stays booked — nothing is cancelled automatically — and you do not need to enter your card again. We do not keep retrying a declined card automatically: your teacher or we may try the charge again later, for the same amount and currency, on the card you saved — usually once you have told us funds are available. The same applies to a late-cancellation charge under section 6 that is declined: we email you, it is not waived, and it can be taken from your saved card later. If you would rather use a different card or cancel the lesson, reply to the email or message your teacher.
• We will never charge an amount different from what was agreed at booking without your prior consent.

Some teachers bring their own students to the platform using their own invite code. Where the platform offers it, if your child joined using their teacher's own invite code, that teacher may arrange some or all of your child's lessons with you directly, and you pay the teacher for them directly — outside the platform. These lessons appear in your account as “Organised outside the platform”, with no price.

• We take no payment and no commission for these lessons, and we are not part of the payment arrangement between you and the teacher. Price, payment, cancellation and refunds for them are agreed between you and your teacher. We never hold or see that money, so we cannot refund it and we do not handle disputes about it. Sections 5, 6 and 6A of these terms do not apply to these lessons.
• Everything else still applies. The lessons are still scheduled, logged and tracked on the platform, so you follow your child's progress in the usual way. Your teacher is still a teacher we have vetted and approved, and is still bound by our safeguarding and conduct standards. You can raise any concern about a lesson, the teacher's conduct or your child's safety with us at info@mrmoussally.com, and we will deal with it as we would for any other lesson.
• This is available only where your child joined using their teacher's own invite code. If we introduced you to the teacher, or linked your child to the teacher ourselves, your lessons are always booked and paid through the platform under sections 5 and 6.

The rules depend on the kind of lesson. Section 6A adds your legal right to cancel within 14 days.

Private 1-to-1 lessons

• Cancel 24 hours or more before the lesson: you get a full refund, automatically, to the card you paid with. If the lesson had not been charged yet, nothing is charged.
• Cancel less than 24 hours before the lesson: no refund. The lesson is charged at the agreed rate (if that charge is declined, see “If a payment is declined” in section 5). Your teacher may give you a credit if they choose to, but does not have to.
• Lessons paid for as a block: the two rules above apply to each lesson in the block separately. Cancel a lesson 24 hours or more before it starts and that lesson's price is refunded to the card you paid with; cancel less than 24 hours before and it is not. To stop the rest of a block, cancel the remaining lessons — every one still 24 hours or more away is refunded. Refunds are made in the currency you paid in, for the per-lesson price shown when you paid. Lessons already delivered are not refunded.

If your teacher cancels

• If your teacher cancels a lesson you have already paid for, you are refunded in full for that lesson, to the card you paid with — including a lesson in a block paid up front. Your teacher confirms the refund when they cancel, and we email you when it has been made. If you have not had that email soon after the cancellation, email us and we will make the refund.
• If the lesson had not been charged yet, nothing is charged for it.
• You can rebook with your teacher at no extra cost.
• Repeated cancellations by a teacher are treated as a serious matter and may lead to that teacher being removed from the platform.

Free tasters (15 minutes)

• Some teachers offer a free 15-minute taster — it is each teacher's choice, and their profile shows whether they do. Each child can have one free taster with each teacher.
• A taster is confirmed straight away. No card details are taken and nothing is charged, so there is nothing to refund.
• You do not have to start with a taster: you can book a full lesson from the start.

Group sessions and courses

• If you miss a group session or a session within a course, no refund is issued. This applies whether or not you gave advance notice.
• If you cancel a course enrolment within 14 days of enrolling and before the first session, you get a full refund. After the course has started, we consider refunds case by case. Email us to cancel a course.

How to cancel

Cancel a private lesson from your bookings in your account — refunds there are automatic. You can also email info@mrmoussally.com, or write to us there to report a dispute.

If you are a consumer in the UK, the law gives you 14 days to change your mind about a booking or a course enrolment made online. This is on top of the rules in section 6, which carry on applying after the 14 days.

• How long you have. 14 days from the day you make the booking or enrolment. You do not need to give a reason.
• How to cancel. Cancel in your account, or tell us clearly that you want to cancel, by email to info@mrmoussally.com. You can use the form below, but you do not have to.
• Your refund. We refund what you paid within 14 days of being told, to the card you paid with, at no cost to you.
• Lessons within the 14 days. If you want a lesson to take place during the 14 days, we ask you to confirm it when you book by ticking: “Start my lessons straight away. I understand I can't cancel a lesson once it's been given.” If you then cancel within the 14 days, you pay for any lesson already delivered (and a fair share of a course that has started), and the rest is refunded.
• When the right ends. If you asked us to start within the 14 days and accepted that you lose the right once every lesson has been given, you can no longer cancel that booking under this section once every lesson in it has been delivered.

You agree not to:

• Share login details with any other person
• Record sessions without the explicit consent of your tutor
• Behave in an abusive, offensive, or disrespectful manner towards tutors, other students, or platform staff
• Use the platform or its content to create competing products or services
• Attempt to circumvent any technical security measures on the platform
• Contact tutors outside the platform to arrange lessons that bypass the platform's booking system, or pay a teacher directly for a lesson — unless the platform allows it, which it does only for lessons organised outside the platform under section 5A
• Access or attempt to access the platform using bots, scrapers, crawlers, or any other automated or scripted means, including to bulk-download, index, mirror, or replicate our content, data, or pricing
• Attempt to reverse-engineer, decompile, disassemble, or otherwise discover the source code, database structure, underlying architecture, or business logic of the platform
• Probe, scan, or test the vulnerability of the platform, or attempt to access data or accounts you are not authorised to access

Accounts found in serious breach of these terms may be suspended immediately. Lessons you have paid for but not yet had are refunded. Unauthorised automated access or attempts to extract our data or source code may also constitute a breach of computer misuse and intellectual property law, and we reserve the right to take legal action in addition to suspending the account responsible.

The platform provides a messaging service between parents and teachers. Messages are exchanged between the parent account and the teacher account only — students do not have access to messaging, and cannot read, send, or be added to a conversation.

Messages are not private from Learning Bridge. All messages are stored on the platform. The platform's owner, Mr Moussally, can open any conversation on the platform, and does so only where necessary to investigate a safeguarding concern, resolve a dispute, respond to a report of misuse, or comply with a legal obligation. We do not read messages routinely and we do not use their contents for marketing. We cannot post into a conversation we are not part of, and opening one for these reasons does not mark it as read for the people in it. When you receive a new message we may email you a notification that includes a short preview of it.

Messaging is for arranging and discussing tuition. Do not use it to exchange personal contact details in order to arrange lessons outside the platform (see section 7) — other than lessons organised outside the platform with a teacher who invited you (section 5A) — and do not use it to report an urgent safeguarding or medical concern — in an emergency, contact the appropriate local authority directly.

We retain messages for as long as the related account is active, and afterwards only for as long as needed for the purposes above. See our Privacy Policy for how we handle your data.

After you have had a lesson with a teacher, we may invite you to review them. One review per family per teacher. Reviews must be honest and based on your own family's experience of that teacher.

• We check every review before it is published, and publish it only once we have approved it. We may decline to publish a review, or hide one later — for example if it is abusive, includes personal information, or is not about the teaching. We never decline or hide a review because it is critical.
• A published review shows your star rating, your comment, your first name and the initial of your surname, and the month. It never shows your surname or your child's name.
• By submitting a review you allow us to publish it in that form on the platform for as long as the teacher is listed. You can ask us to remove it at any time.

All revision notes, diagrams, schemes of work, topic sequences, curriculum maps, platform software, and other platform content are owned by Learning Bridge LTD or the individual tutor who created them. Past examination questions and mark schemes shown in The Exam Room remain the property of their exam boards. The platform is independent and is not affiliated with any exam board. The platform provides you with a personal, non-exclusive licence to access this content manually, through the platform's own interface, for your own study.

You may not redistribute, publish, screenshot-and-share, or use any platform content commercially without written permission. This licence does not extend to automated or bulk extraction of content or data — by scraping, scripting, an unofficial API client, or any other automated means — even where you hold a valid account.

Our revision notes are written with the help of AI and reviewed by a teacher. Our practice questions are questions from past exam papers. If you spot a mistake, please use the ‘Report a mistake’ link on any note and we will correct it.

Teachers' materials. We review our own platform-wide notes, questions and resources before they are published. Some worksheets and resources on your child's dashboard are added by their teacher, and are marked “Shared by your teacher”. They belong to the teacher (or to whoever licensed them to the teacher). The teacher, not us, chooses and publishes them; we do not check them before they appear, and we do not promise that they are accurate or complete. The licence in section 9 (personal study use only) applies to them too.

You may not upload or share anything you do not have the right to share, anywhere on the platform.

Reporting material that infringes your rights. If you believe something on the platform infringes your copyright or other rights — whether or not you have an account — use the “Report” link next to it, or email us at info@mrmoussally.com with: (1) your name and contact details; (2) the work you say is infringed; (3) where it is on the platform (the link, or the page and the item's name); (4) a statement that you believe in good faith the use is not authorised by you, your agent or the law; and (5) a statement that the information is accurate and that you own the right or are authorised to act for its owner.

What we do. We acknowledge a complete report within 2 working days. Where it is clear enough for us to act, we will remove or block access to the material promptly, normally within 2 working days of receiving it while we look into it, and we will tell the teacher. We may ask you for more information. We may also act on a report that is incomplete.

If your material was removed. A teacher who believes material was removed by mistake, or that they have the right to use it, can reply to our notice explaining why. We may pass that reply to the person who reported it, without the teacher's contact details unless the teacher agrees. We decide whether to restore the material; we are not obliged to, and we will not restore it while the reporter tells us they are taking legal action.

Repeat infringers. We close the accounts of people who repeatedly upload material that infringes others' rights.

Reports made in bad faith. Do not make a report you know to be untrue. We may ignore repeated reports that are plainly unfounded.

No person, company, crawler, AI system or AI agent may scrape, harvest, bulk-collect or copy content from the platform's signed-in areas — including schemes of work, topic sequences, notes, questions and student data — under any circumstances, whether or not it holds an account. No platform content may be used to train, fine-tune, evaluate or ground any artificial-intelligence or machine-learning model, or be fed into an AI tool to reproduce or extract it, without our written permission. This includes our public pages: they may not be used to train or fine-tune any artificial-intelligence or machine-learning model. We expressly reserve all text-and-data-mining rights in our content. Public pages may be read, indexed and cited by search engines and AI assistants for the sole purpose of referring people to the platform.

As explained in section 1A, your teacher is responsible for the lesson they deliver, and we are responsible for our own service — the vetting we say we do, and the booking, payment and tracking systems.

We are not responsible for:

• Exam results or academic outcomes, which depend on many factors beyond anyone's control
• Brief technical outages that do not prevent access for more than 24 hours
• Events outside our reasonable control (force majeure), including internet outages, platform-wide technical failures, or natural disasters
• Third-party websites and materials we link to — such as external revision resources and past-paper sites. We link to them because they are useful; we do not control them, and we are not responsible for their content, accuracy or availability
• Material added by teachers. Worksheets and resources a teacher shares with their students are the teacher's own, and the teacher is responsible for them (section 9A). We act on reports as section 9A describes. This does not limit anything this section says cannot be limited
• Anything arranged off the platform. If you arrange lessons with a teacher outside our booking system — which section 7 asks you not to do — those lessons are entirely between you and them. We have no record of them, no payment protection applies, and we are not responsible for them in any way
• The payment for lessons organised outside the platform. For a lesson marked “Organised outside the platform” (section 5A), the price, the payment and any refund or payment dispute are between you and your teacher. We remain responsible for our own service for those lessons — the vetting we say we do, the personal data we hold, and the scheduling and progress-tracking systems — on the same basis as for any other lesson
• The learning environment at your end. When a lesson is delivered online, we are not in loco parentis: supervising your child, their device and their surroundings during the lesson remains your responsibility as the parent or guardian
• Loss of profit, loss of opportunity, or any indirect or consequential loss

Where we are liable to you, our total liability for any claim arising from your use of the platform is limited to the amount you paid us in the 3 months preceding the claim.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law — and nothing in them affects your statutory rights as a consumer. If any part of this section is found to be unenforceable, the rest continues to apply.

These terms are governed by the law of England and Wales. Any dispute that cannot be resolved by contacting us directly may be brought in the courts of England and Wales. Their jurisdiction is not exclusive: if you live in Scotland or Northern Ireland, you may also bring proceedings there.

If you are based in the UAE and have a dispute, we will always try to resolve it amicably first. Email us — most issues are resolved within 48 hours.

We may update these terms for a valid reason — a change in the law, in how the platform works, or in our prices. We will notify registered users by email at least 14 days before material changes take effect. If you do not agree with a change, you can close your account before it takes effect, and lessons you have paid for but not yet had are refunded. If you keep using the platform after that date, the updated terms apply.